It’s one of our most frequently asked questions: “Why don’t you accept insurance?” The short answer? Because your care deserves to be shaped by you and your therapist — not by an insurance company.
At Phoenix Rising, we offer two care models: the Concierge Services Model (CSM) and the Standard Therapeutic Care Model (STCM). Both are private-pay, and there’s a reason for that. We’ve chosen to step outside the insurance system to protect your autonomy, privacy, and access to high-quality care.
Insurance often requires rapid diagnoses, restricts session frequency, and limits treatment to what is deemed “medically necessary.” That’s not how we believe healing works. You deserve care that isn’t rushed, reduced, or boxed in.
We also value documentation that protects you, not one that’s designed for third-party scrutiny. And we never want finances to be the reason someone is denied care — which is why we offer a sliding scale and flexible options.
In short: not taking insurance gives us the freedom to put you at the center of everything we do. And we think that’s exactly how it should be.
If you would like to discuss treatment but are unsure about the Superbill system or would like to discuss our sliding-scale for payments, please feel free to send us a message.
