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Questions & Support

To contact us with any questions or concerns you may have, please use the form below. To schedule an appointment, please use our online scheduling app.

TheraSuites
  • The address is 31560 Schoolcraft Rd, Livonia, MI 48150. It is parallel to the highway, off of a one-way street.
  • The entrance is on the right side of the road. Go past the gas station, past the New Oakland facility. Turn into the second entrance after New Oakland Family Centers.
  • The entrance on the building on the right side. There is no assigned parking–please park where a spot exists.
  • When you enter the door, there is a large waiting room, with couches and chairs. There is a resource board also. Feel free to peruse the board and have a cup of coffee while you wait.
  • Your therapist will be out very shortly. They will come to get you from the waiting room and take you to the therapy room. Please feel free to have a seat while you wait.
  • You and your therapist will meet in a traditional therapist room. It is non-specific to our agency. Please do not leave anything in the room with an expectation we will return on our next appointment.
  • You and your therapist might not meet in the same room each week. We will always meet in this office.
  • There are on-site ADA bathrooms for use.

Phoenix Rising aims to offer clients the best care possible. Direct Pay and Superbills allows your clinician to better manage your care without the red-tape associated with insurance bills and early diagnoses in treatment that can impact your healthcare and healing. 

However, we also aim to make healthcare accessible to as many people in the community that we are able to. Phoenix Rising is contracted with Blue Cross Blue Shield and Blue Care Network and willing to offer insurance-based care to continue to meet your needs. If you have any questions about the benefits of Direct Pay care over Insurance, please do not hesitate to reach out and we can offer options that fit your care and financial needs.

A small number of clients at Phoenix Rising may also qualify for low-fee or pro bono services based on financial status. These spaces are held for clients who would be otherwise unable to receive quality, trauma-focused services by qualified clinicians. If you are interested in a low-free or pro bono spot, please reach out to our administrative team through the Contact page to discuss your case with the Co-Founder/s of Phoenix Rising.

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